Practical guidance for evaluating, hiring, and switching IT providers — red flags, questions to ask, and what good managed IT support looks like.
A one-man IT shop puts every password, every vendor relationship, and every undocumented fix inside one person’s head. When that person leaves, gets sick, or retires, a small business loses its entire IT department in one day. Last spring an owner in Valley Cottage called me. Eighteen employees, light manufacturing, and the same IT guy … Read more
Evaluating a managed IT provider comes down to five checks. A response time guarantee in writing, a documented incident plan, transparent flat pricing, verifiable client retention numbers, and clear terms for who owns your data if you ever leave. Most owners approach an MSP contract the way they approach a phone plan. Skim the pitch. … Read more
If your IT company only shows up when something breaks, keeps fixing the same problem, or can’t tell you what’s actually protecting your data, you’re paying for insurance that doesn’t cover the claim. Not a great deal. Most business owners don’t fire their IT provider over one bad day. They fire them after the … Read more
